- Soul Care Christian Counselling & Consulting
Soul Care Christian Counselling & Consulting
1. Introduction
By booking a session or engaging in services with Soul Care Christian Counselling & Consulting (“Soul Care”), you acknowledge and agree to the following terms. These guidelines are designed to ensure clarity, respect, and professionalism in our therapeutic relationship.
2. Appointments and Scheduling
All sessions are scheduled in advance by mutual agreement between the client and therapist. Your appointment time is reserved specifically for you, and we ask that you honour this time commitment whenever possible.
3. Cancellation and Rescheduling
We understand that life happens and plans may change. To maintain fairness and availability for all clients, the following policy applies:
- 48 hours’ notice or more: No charge.
- 24–48 hours’ notice: 50% of the session fee will be charged.
- Less than 24 hours’ notice or same-day (“day of”): The full session fee is required.
- No-shows: The full session fee will be charged.
You may reschedule an appointment with at least 48 hours’ notice at no additional cost, pending availability.
4. Fees and Payments
Payment for sessions is due at the time of service. Soul Care accepts e-transfer or credit card payments. Receipts are provided for your records and reimbursement purposes.
5. Confidentiality and Privacy
Your privacy is deeply valued. All information shared in sessions remains confidential and will only be disclosed with your consent or as required by law, including:
- Risk of harm to self or others.
- Suspected abuse or neglect of a child or vulnerable person.
- Court order or legal requirement.
Soul Care clinicians adhere to the privacy and confidentiality standards set by their respective provinces and professional regulatory bodies.
6. Communication
Communication is primarily managed through secure email or the Jane App. While reasonable measures are taken to maintain privacy, please note that electronic communication cannot be guaranteed to be fully secure.
7. Virtual Sessions
Online sessions are conducted through secure, encrypted platforms. Clients are encouraged to choose a quiet and private environment for their sessions to ensure confidentiality and focus.
8. Emergencies and Crisis Support
Soul Care does not provide emergency or crisis intervention services. If you are in crisis or require immediate support, please contact 911, your local crisis line, or go to your nearest emergency department.
9. Faith Integration
Soul Care offers faith-informed therapy for clients who desire it. This integration is always optional and guided collaboratively, respecting your personal values, comfort level, and spiritual background.
10. Limitation of Services
Therapeutic services provided by Soul Care are designed to support emotional, psychological, and spiritual wellness. These services are not a substitute for medical advice or emergency care, and clients are encouraged to consult with their healthcare providers as needed.
11. Updates to Terms
Soul Care may update these Terms of Use periodically to reflect current practices or legal requirements. The most recent version will always be available on our website.
Contact Us
If you have questions about these Terms of Use or our policies, please contact us at info@soulcarecounsellor.com
By continuing to use our website or booking services, you acknowledge that you have read, understood, and agree to these terms.