- Soul Care Christian Counselling & Consulting
Soul Care Christian Counselling & Consulting
1. Introduction
Soul Care Christian Counselling & Consulting (“Soul Care,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or engage in counselling and consulting services.
By accessing our website or using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information only as necessary to provide high-quality counselling, consulting, and community support. This may include:
- Contact Information: Name, email address, phone number, and other details you provide when booking or contacting us.
- Administrative Information: Billing details, appointment history, and payment records.
- Clinical Information: Information shared with your therapist during sessions (stored securely within our electronic health record system).
- Website Information: Non-identifying data such as browser type, IP address, and pages visited to help us improve your experience on our website.
3. How We Use Your Information
Your information is used only for purposes consistent with your care and engagement with Soul Care, including:
- Scheduling and managing appointments.
- Communicating with you about services, updates, or inquiries.
- Processing payments and maintaining accurate records.
- Providing counselling, supervision, or consulting services.
- Complying with professional, legal, or ethical obligations.
We will never sell, rent, or share your personal information for marketing or commercial purposes.
4. How We Store and Protect Your Information
All personal and clinical information is stored securely using password-protected systems and encrypted software (including the Jane App, our electronic health record platform).
We maintain administrative, technical, and physical safeguards to protect your data from loss, theft, unauthorized access, or misuse.
Only authorized Soul Care clinicians or administrative staff have access to your information, and only as necessary to perform their professional duties.
5. Confidentiality in Counselling
All information shared in counselling sessions is strictly confidential and will not be released without your consent, except as required by law. This includes situations where:
- There is a risk of harm to yourself or others.
- There is suspected abuse or neglect of a child or vulnerable person.
- Records are subpoenaed by a court order.
Each Soul Care clinician upholds the confidentiality standards set by their professional college or regulatory body.
6. Third-Party Services
We use trusted third-party tools (e.g., Jane App, payment processors, email providers) to deliver services efficiently. These providers are required to maintain the same level of confidentiality and data protection consistent with Canadian privacy laws.
7. Your Rights
You have the right to:
- Access your personal information.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent to the use or disclosure of your information (except where required by law).
- Request a copy or transfer of your records, subject to administrative fees.
To make a privacy-related request, please contact us using the information below.
8. Website Cookies and Analytics
Our website may use cookies and analytics tools to understand visitor engagement and improve user experience. You can disable cookies through your browser settings if preferred.
9. Data Retention
Client records are securely stored for the period required by provincial and professional regulations (typically 7–10 years after the last session, or longer for minors), after which they are permanently destroyed in a secure manner.
10. Links to Other Websites
Our website may contain links to external websites or resources. Soul Care is not responsible for the privacy practices or content of these external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or organizational practices. The latest version will always be available on our website, with the “Last Updated” date listed below.
Last Updated: October 2025
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
📧 info@soulcarecounsellor.com